Beautique

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Salon Policys

Salon Policies


Please note- NEW BOOKING POLICY✨

Beautique have a new booking policy designed not only to protect our business bottom line, and in turn, our affordability, but also to keep things fair for our clients.

No-shows and last minute cancellations enormously disadvantaged our business....
It also means that other clients cannot book these time slots with us.

We employ the very best therapists and we invest a great deal in further educating them. Therefore we hope you will appreciate the introduction of our new booking policy.

❌ A £10 Non-Refundable Deposit is Required on ALL Bookings ❌

We understand that sometimes you may need to change a booking - we kindly request 24 hours notice by calling our reception on 01766 515870.
Your deposit can be transferred to your next appointment, however, if 24 hours is not given or you fail to attend, your deposit will be forfeited.
We can not accept cancelation messages left on a Sunday, Monday or on public holidays.

✨Booking policy comes into effect Tuesday, November 8th 2016✨

ALL BOOKINGS are sent confirmation reminders by SMS and Email 24 hours prior to your appointment.

Thank you for your understanding.

Sarah Griffiths 
Business Owner.


Refunds
At Beautique, all our treatments are carried out by qualified Therapists.
If you have had a treatment that you are unsatisfied with, please call the salon reception direct within 24 hours.
We cannot give refunds on any treatments, but will look into your concerns immediately.
Unfortunately, we do not deal with complaints via Facebook or text message.


Gift Vouchers
Gift vouchers have an expiry date of 12 months from the date of purchase. Beautique will not except any expired vouchers as a method of payments.
Gift Vouchers cannot be used as payment on our special offers or promotions.
Beautique have the right to refuse any gift voucher that has been tampered or altered


Cancelations
If you are unable to attend your appointment, please call our reception direct on  01766 515870
Cancelations cannot be made via text message or through social media.
A 100% of the total treatment cost will be charged for missed appointments


Deposits
A £10 non refundable, non exchangeable deposit is required for appointments over 1 hour
A £25 non refundable, non exchangeable deposit is required for IPL Laser hair removal
A £30 non refundable, non exchangeable deposit is required for Browembroidery


Children
Well behaved Children are welcome to sit in our reception area with a supervised adult. Unfortunately, we do not allow children into our treatment rooms.
Please do not allow your children to climb our furniture.
Please take our other customers into consideration that are at Beautique for peace, quite and relaxation.


Our Staff
Our team of Therapists and Hairdressers are highly skilled professionals.
Our staff will not tolerate any aggressive or rude behaviour of any kind. Failure to leave the premises on request could result in the police being contacted.